Shipping & Returns
DELIVERY CHARGES
SHIPPING INSIDE OF AUSTRALIA
Standard shipping is free on orders over $99 AUD.
Standard shipping for orders under $99 AUD is $10 AUD. Includes orders that are under $99 AUD after a discount code is applied.
Express shipping is $14 AUD.
SHIPPING OUTSIDE OF AUSTRALIA
Standard international shipping is free on orders over $149 AUD.
Standard international shipping for orders under $149 AUD is $30 AUD. Includes orders that are under $149 AUD after a discount code is applied.
*LA Gear Australia is not responsible for additional costs related to Import Duty and Taxes. Orders cancelled due to this will be refunded less the import costs and return freight to our warehouse.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
DELIVERY TIMES
SHIPPING INSIDE OF AUSTRALIA
Delivery will be made by Australia Post Express Service.
If no one is present when Australia Post attempts delivery, they will leave a calling card and make the consignment available for collection from the closest branch.
Please refer to below delivery guide for estimated shipping times in your area.
| DESTINATION | STANDARD | EXPRESS |
| Canberra & Surrounding Suburbs | 2-3 business days | 1-2 business days |
| Sydney & Surrounding Suburbs | 2-3 business days | 1-2 business days |
| Darwin & Surrounding Suburbs | 5-6 business days | 2-3 business days |
| Brisbane & Surrounding Suburbs | 4-5 business days | 1-2 business days |
| Adelaide & Surrounding Suburbs | 3-4 business days | 1-2 business days |
| Hobart & Surrounding Suburbs | 5-6 business day | 1-2 business days |
| Melbourne & Surrounding Suburbs | 4-5 business day | 1-2 business days |
| Perth & Surrounding Suburbs | 5-6 business days | 1-2 business days |
SHIPPING OUTSIDE OF AUSTRALIA
Delivery may take between 2-10 days depending on location.
Delivery will be made by DHL or Fedex depending on the country.
PROCESSING TIME
Orders placed before 12pm Monday - Friday (AEDT) will be picked and dispatched same day. *Excludes public holidays.
Orders placed after 12pm Monday - Thursday (AEDT) will be dispatched the following business day.
Orders placed after 12pm Friday (AEDT) including orders placed on Saturday or Sunday will be dispatched Monday.
Timing of dispatch is subject to payment authorisation and stock availability.
* Orders that require monogramming may require an additional business day to be dispatched.
* During sale and holiday periods, delivery may take longer than the estimated timeframes above.
* LA Gear Australia cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in the cases of adverse weather conditions.
DELIVERY CONFIRMATION
Tracking details for your order will be included in your order confirmation email.
Consignment tracking and delivery signatures (Proof of Delivery or POD) are available from Australia Post parcel tracking website: https://auspost.com.au/mypost/track/#/search
If you need further help with tracking your order, feel free to contact via our contact page or by email at hello@lagear.com.au
REFUNDS & RETURNS
If you change your mind about a product you've purchased from us, you're welcome to return it for an exchange or refund (excluding the shipping costs).
RETURNS PROCESS
Any faulty item is eligible a for refund or replacement, provided the item is returned within a reasonable time.
If you believe your item is faulty please email us at hello@lagear.com.au with the below information.
- Order Number
- Description of fault
- Image/s of the fault
INTERNATIONAL RETURNS
For overseas returns please contact us on hello@lagear.com.au